Privacy Policy

Your personal data and assets are our highest priority. We are fully committed to safeguarding them.

Pinnacle Finspirex collects and retains data necessary for your trading activities. The ways we collect and store this data are set out in the Privacy Policy below.

Our policy is founded on the following principles:

• With the aim of providing full transparency into our practices for collecting and storing your personal data:

Our goal is to ensure you understand how we collect and process your data, so you can make informed decisions. We follow clear guidelines and processes for handling data on this website. Our policy details the methods we use, giving you transparent and concrete information about how your data is used. You are in control.

We will promptly share relevant information whenever we determine it is important for you to know. Transparency is fundamental to us.

Our trained staff are always ready to answer any questions you may have about our processes, including our obligations under Singapore law. You can contact us at: info@pinnacle-finspirex.com

• We do not use personal data for any purpose other than as set out in our Privacy Policy.

We may process personal data for the following purposes, including ensuring the proper functioning of Pinnacle Finspirex services and connecting trader-members with third-party trading platforms. We also process data to maintain and enhance our website and services, protect our rights, and meet regulatory or other legal obligations. Finally, we process data as necessary to provide administrative and other business functions related to the Services provided to you, the client.

To provide better services tailored to your preferences and needs, Pinnacle Finspirex uses personal data.

• To access and use the essential tools that effectively help protect your personal data and safeguard your rights in this area:

You may contact us at any time to request access to all personal data we hold about you. We can also update or delete it where appropriate. In addition, we can facilitate requests to transfer your data to you or to an authorised third party. We offer these services to help you exercise your rights to privacy and control.

• Safeguard your personal data:

Our security systems meet the highest standards, with bank‑grade measures and controls. While no system can be guaranteed 100% secure, we are committed to continually upgrading to the highest possible level and reinforcing the safeguards we have in place.

We maintain a detailed and comprehensive privacy policy and industry-leading security systems.

1. The Scope?

This policy outlines our procedures for the collection, processing, and sharing of any and all data relating to natural persons.

These policy terms apply to all natural persons who are identifiable or already identified. This includes any individual who can be, or has been, identified in connection with data entrusted to us, or data we may access and/or combine.

As defined in the Privacy Policy, data processing specifically refers to the storage, management, and organisation of personal data.

We do not collect, nor do we intend to collect, any information about individuals under 18 years of age. We also do not permit anyone under 18 to use our platform for any purpose. If we discover any user or information relating to a person under 18, we will delete that information immediately.

2. What personal data do we retain?

When you register with us, we collect the personal data required to enable your use of our services. Where needed, we may also request personal data to verify account ownership, for example. To improve and maintain the highest quality of our services, we collect and analyse data about your use of our platform and our third-party partners' services.

3. You are under no obligation to provide the company with your personal data.

While you are not required to provide your personal data, choosing not to do so may limit our ability to provide certain services. It may also restrict your access to our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect information that directly identifies you. We do, however, collect details such as your account activity, IP addresses, and the dates and times of access. For maintenance, security, and support, we retain system crash reports, browser details, and the type of device used to access your account. We also record your account’s language preference.

In relation to personal data collection, we collect and retain only the information you consent to provide to us when you connect to a third-party trading platform through us.

Personal data you have provided to third-party platforms may include your full name, address, telephone number, and email address.

5. Why does the company need my personal data, and is it lawful for them to collect and use it?

The collection, storage, and processing of your personal data by the company are solely for the purposes set out in the Policy. All such uses and processing comply with applicable laws in Singapore.

The company will not handle, process, or transmit your data except in accordance with applicable laws in Singapore. The legal bases for doing so are:

• You have agreed to permit the company to collect, store, and process your personal data. By submitting your data to the company, you authorise us to transfer it, where necessary, to the relevant third-party trading platform. You have consented to the processing of your personal data for one or more specified purposes.
• To improve services, establish or defend legal claims, and pursue legitimate interests, among other purposes, the company may be required to store and process your personal data.
• To fulfil legal obligations, data must be processed.

If you would like to learn more about the data processing the company is required to perform, please contact us via email.

Below you will find a list of the specific uses of your personal data, along with the legal basis for each.

6. Disclosure of Personal Data to Third Parties

For the purposes of storing and processing IP addresses, conducting user surveys and analysis, and supporting other related services where necessary, the company may share anonymised personal data with third-party service providers.

Upon your request, we will share specific personal data you provide with approved third-party services. In such cases, the use of your data will be governed by the privacy policies of the respective companies. This may include multiple digital trading platforms.

To better serve our clients and improve overall service quality, the company may share personal data with its affiliates and partner companies.

As required by law, or to protect the rights and assets of the company and our third-party partners, we may share data with the relevant legal or regulatory authorities.

In the event of a significant business transaction—such as the sale of the company, seeking investment, or obtaining a loan—relevant data may be shared in a lawful and appropriate manner. This also applies in the event of any merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.

7. Use of Cookies and Third-Party Services

We may use cookies and similar technologies for site analytics and in collaboration with advertising partners, in line with applicable laws and standard industry practice.

Cookies—small data files stored on your device when you visit a website—help collect information about your browsing behaviour, preferences, and related activity. They are used to personalise and enhance your user experience online. Cookies allow us to remember your settings and preferences, and to tailor our service offerings accordingly. They are also used for site analytics and to compile statistics that support strategic planning.

Broadly, two types of cookies are used on this site. Session cookies are stored in your browser only for the duration of your visit and are deleted when you close the browser. Persistent cookies, on the other hand, remain in your browser even after your session ends. These enable the site to recognise you when you return and help make your experience more seamless.

Types of cookies:

Cookies may be used as appropriate for their intended purposes:

Cookies are blocked or have been deleted

If you want to delete or block cookies, you will need to do this through your browser's settings. Follow the links below for step-by-step instructions on how to do this with the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies may prevent some functions and site features from working as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as needed to fulfil the purposes described elsewhere in this policy. It may be kept longer as required by applicable local laws, regulations, and company policies.

At your request and discretion, your personal data will be shared with third-party trading platforms for a period of 12 months. Upon the expiry of that 12-month period, and with your consent, this data will be shared for a further 12 months.

Our operations include the periodic review of all personal data to determine whether it is still necessary.

9. Transfers of personal data to third countries or international organisations

To deliver our services and for security purposes, we may transfer personal data to other countries (outside your home country) and to international organisations, using robust security measures. We apply data protection safeguards at the highest practicable level to protect your information and ensure you retain access to legal rights and remedies in all cases.

Throughout the EEA (European Economic Area), all residents benefit from data protection laws and safeguards.

• All data transfers take place under the legal jurisdiction and competence of the EU, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”)
• All data transfers between public entities or authorities are conducted in accordance with Article 46(2). This is a legally binding and enforceable agreement.
• The European Commission’s Standard Contractual Clauses, issued under Article 46(2)(c) of the GDPR, set the conditions for data transfers, which occur in accordance with these Clauses. You can view them at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For details on the specific security measures the company uses to protect your personal data during transfers to third countries, please email your request to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is safeguarded using industry-leading technical and organisational measures, guided by gold‑standard protocols. These measures provide robust protection against the unlawful or accidental destruction of data, as well as the loss or unauthorised alteration of that information.

While we apply the highest standards of care and industry best practices for data protection, as required by law, it is not possible to guarantee in all circumstances that your personal data will remain entirely free from error. Accordingly, we are not liable for any disclosure of personal data, or for incidental, intangible, or consequential loss or damage. This includes situations beyond our control, such as disclosure arising from transmission errors, unauthorised access by third parties, or any similar cause.

In response to legally binding requests from regulators or other lawful authorities, we may be required to disclose your personal data to them. Once data is disclosed under legal compulsion, we cannot control how those bodies handle, store, or protect your data.

Any information transmitted over the internet, including personal data, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Hyperlinks to third-party websites

On this site, you may encounter links to third-party applications and websites. Please note that these are neither affiliated with nor controlled by the company in any way, and our Privacy Policy does not apply to them. They have their own policies and procedures for collecting and processing personal data, and we are not responsible for their activities. Use at your own discretion.

Always review the privacy policy of any company or service when you visit its website before sharing any personal data. Ensure their data collection, use, and processing policies align with your preferences and priorities. Any data you choose to share should be provided directly to the service provider.

12. Policy Amendments

We reserve the right to update or amend this policy at any time. We will notify you of any changes via our website and other appropriate channels. The latest version of this Privacy Policy will be posted on the website, and this revised policy will take effect immediately upon publication, unless stated otherwise.

13. Your Rights Regarding Personal Data

You have full control and the final say over how your personal data is used, including verifying its accuracy, correcting errors, and choosing to delete it or restrict the scope and nature of our processing.

On this page, EEA residents can find information relevant to them:

Your personal data is protected by the rights set out herein. By emailing the address below, you may exercise those rights immediately.

Accessing Your Rights

If the personal data you have provided to us is accurate, you may access it at any time. Any personal data we process is accessible to you and therefore verifiable.

You may request your personal data for verification at any time, and it will be supplied to you in electronic form. If you request additional copies of the personal data we process, beyond the initial copy provided to you, a reasonable fee may be charged.

Rights granted under law and under this Privacy Policy must not infringe upon the rights of others. The company reserves the right to refuse or restrict access to personal data where such access would unduly infringe the rights and freedoms of others.

Right to Correct Inaccuracies

Any inaccuracies in your personal data, whether due to omissions or incorrect details, may be corrected by you or by the Company to ensure it can be properly processed.

Erasure Rights

You have the right to request the deletion of your personal data under the following circumstances. 1) If your personal data has been processed without your consent or outside lawful grounds. 2) If you request its removal and the Company has no legal obligation to retain it. 3) If you withdraw consent and do not accept any further processing by us, even where lawful and based on our or a third-party provider's interests. 4) If we are required by law to delete your data.

The right to deletion is overridden and superseded by legal obligations under EU or any member state's law. Likewise, where data is required to establish, exercise, or defend legal claims, this right does not apply.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal data in situations where you believe it contains inaccuracies.

If you request that the use of your personal data be restricted, it will be deleted except under the following conditions: 1) where applicable law in the European Union or any Member State prevents deletion. 2) With your consent, if required to establish, exercise, or defend legal claims. 3) To safeguard the rights of another natural person.

Data Portability Rights

You have the right to access and review any personal data you have provided, if you have consented to its collection and the processing is carried out by automated means.

You have the right to request the transfer of any or all personal data to another company or organisation, where this is technically feasible. This does not affect your right to have your data deleted in any way. This right does not apply if its exercise would infringe the rights or freedoms of another natural person.

Right to object to data processing

Notwithstanding the Company’s right to pursue its legitimate interests, or those of its third-party service providers, you have the right to object to processing and request that it cease. This does not apply where there is a compelling legal basis to continue processing, including to establish, exercise, or defend legal claims. In such cases, we may continue processing your personal data.

You may at any time object to the processing of your personal data for any direct marketing activities.

Right to Refuse or Withdraw Consent

You may withdraw your consent to our processing of your personal data at any time and, where practicable, with immediate effect. This withdrawal does not apply retroactively to processing conducted before your consent was withdrawn.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been infringed in relation to the processing of your personal data, each European Union Member State has established regulatory and supervisory authorities for this purpose. You may lodge a complaint with these authorities at your discretion.

Section 13 sets out the circumstances in which your personal data rights may be limited by European Union law or the laws of its Member States.

Once we receive your request about your personal data and its processing, we will provide you with access to the information you have requested, as set out in Section 13 of this policy. We reserve the right to extend this timeframe by up to two months, depending on the volume of requests and the complexity of yours. If an extension is required, we will notify you of the revised deadline within one month of receiving your request.

We will provide the requested information electronically at no charge, unless doing so would contravene applicable law or the provisions of Section 13. We may charge a reasonable fee or refuse a request if it is vexatious, excessive, or repetitive.

We reserve the right to request additional proof of identity if there is any reasonable doubt about the individual making the request for personal data, to uphold data protection and security.